Improve & Grow, LLC is excited to announce the appointment of Erin Walker as the new Customer Success Specialist. Erin brings a wealth of experience in digital marketing and customer relationships, making her the ideal fit for this critical role.
As the Customer Success Specialist, Erin will be responsible for managing client projects, providing excellent customer experience, and ensuring client satisfaction. She will work directly with clients and strategists to manage digital marketing projects that produce measurable results. Erin will also be an integral internal team member, ensuring that projects are executed on time, on budget, and effectively.
Erin’s key responsibilities will include client reporting and communication, resolving requests and issues that arise, project planning and setting deadlines, monitoring project progress, supporting and directing the internal team, analyzing performance, and action planning. Additionally, Erin will spearhead continual improvement initiatives to ensure clients receive the best possible service and results.
When Erin isn’t busy managing client projects and ensuring customer success, she enjoys a variety of hobbies in her free time. These include practicing yoga, spending quality time with her family, working on house projects, exploring her passion for photography, and getting outside as much as possible to take in the beauty of the natural world.
Prior to joining Improve & Grow, Erin worked in advertising and digital media, developing skills in communication, management, planning, oversight, content creation, and social media campaigns. Her diverse experience will enable her to bring a unique perspective to the Improve & Grow team.
“We are thrilled to welcome Erin to our team as the new Customer Success Specialist,” said Carl Lefever, founder of Improve & Grow, LLC. “Her passion and demonstrated experience in managing projects, communicating effectively, and driving business growth for customers make her an ideal fit for this role. We are confident that Erin will make an immediate impact on our clients and our team.”
About Improve & Grow, LLC
Improve & Grow is an inbound lead generation agency focused on helping service businesses grow their revenue profitability. Typical results are 30-50% revenue growth in the first 12 months with a 3X or better return on investment. Interested in working at Improve & Grow? Visit our careers page.